LMG Freelance Technician Guidelines
General Information
On every show, one LMG, Inc. crew member is designated as “report technician”. The report technician is the LMG representative who works directly with our client and is ultimately responsible for all decisions and actions on site. The report technician must be aware of any discussions you have with our client concerning the show. While on site, crew members will receive all instructions and call times from the LMG report technician. At the end of the show, you must confirm your hours with the LMG report technician.
Call Times
Technicians are advised to arrive on show site approximately fifteen minutes prior to given call time to ensure the proper location/ballroom and to identify the LMG report technician. However, billable time does not begin until the actual client call time.
Billing Information – Direct Billing
In order to bill LMG Technical Services LLC direct for your services you will need to provide documents such as W-9, ACH information, and Certificates of Insurance showing General Liability and Worker’s Compensation. We do not accept Worker’s Comp waivers from any state. Washington residents will be required to show proof of an account with Washington State Department of Labor and Industries Workers’ Comp Insurance. Please email invoicelabor@lmg.net for details.
Additional Direct Billing Information:
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- LMG pays NET 30
- Send all invoices within 48 hours of the event’s last strike date. Payment is not guaranteed for expenses and invoices submitted past the 48 hour deadline.
- Send your invoice to invoicelabor@lmg.net
- All labor invoices should be billed to LMG Technical Services, LLC.
- All invoices must have the word Invoice on them.
- All invoices must have an invoice number. Please do not use our PO or Project Number as your Invoice Number.
- All invoices must have the reference number we give you. (Project Number)
- All invoices must have an invoice date. The invoice date cannot be sooner than the last day you worked. If there is not an invoice date we will assign the date we receive the invoice as the Invoice Date.
- All hours must be itemized. Our clients expect to see each tech’s ST and OT hours by date.
- All expenses must have a receipt. All receipts should be sent in a pdf format. Please, no unconverted photos.
- Any equipment charges must be on a separate invoice and the invoice should be billed to LMG, LLC.
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Billing Information – Pay Agent (MertzCrew, etc)
There are companies LMG Technical Services works with that offer pay agency for technicians. They will provide insurance to cover you. Other details will vary by company. For more information please contact TRC@lmg.net or invoicelabor@lmg.net. If you are paid through any of these companies you will need to adhere to their process rules but also LMG Technical Service’s requirement of submitting your information within 48 hours of the strike date.
Call-Time Changes
Due to the nature of our business, call times can change quite often. Every effort will be made to notify technicians of any changes prior to call time. However, it is the responsibility of the freelance technicians to provide a reliable means of contact.
Attire
Dress codes vary from show to show. Casual dress such as jeans, golf and T-shirts, and sneakers is acceptable during set-up, strike and most rehearsals. Clothing with offensive, inappropriate designs, stamps or other company’s logos, including your own are not allowed. During the show, minimum dress for men and women will be cotton pants and button-down or polo shirts. For General Sessions and Meal Functions, coat and tie for men and dress slacks and blouse for women may be required. Please check with the show scheduler and/or the crew lead as to the attire needed for each call.
However, if there is a specific dress code for an event, this will be addressed in a crew letter from the Project Manager or AE.
Venue Attire
Dress standards for LMG supported venues are based on the standards of each venue. Within our supported venues we are working with corporate clients and need to project a corporate image.
Technicians should use good judgement as they are responsible for ensuring that their dress and grooming is appropriate to the task being performed and that it projects a positive image to co-workers, customers, clients, and the public without being a distraction or unsafe.
All venue technicians should dress in clean, neat, clothing, and be personally groomed. No rips, holes, tears, or worn-out clothing or shoes. No excessive accessories – chains from belts or wallets, over-sized belt buckles, over-sized or excessive jewelry or accessories as these can be dangerous as well as distracting. Hats are not to be worn indoors, and shorts are not acceptable for professional appearance.
LMG, venue specific, or plain, polo or button-down shirts should be worn during all working hours. Appropriate pants (MCC no jeans, OCCC– jeans only during load-in/load-out when clients are not present). For work in any supported hotel venues, plain, button down black shirts or LMG-logo button down shirts and black slacks (“show blacks”) are required for all show calls. In addition, appropriate and safe shoes need to be worn during all working hours.
Earbuds are not to be worn during active load-in/load-out areas, on the show floor or in show rooms, or in any public concourse at any time.
If there are any questions about this policy, or clarification needed, please reach out to the Venue Operations Supervisor or the Account Executive of that event for clarification.
Venues LMG Supports
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- Orange County Convention Center
- Music City Center (Nashville)
- The Hermitage Hotel
Smoking Policy
Smoking is allowed only in the facility’s designated smoking areas. Smoking is not permitted in the back-stage area or around the equipment.
Non-Solicitation
During the term of your employment you agree not to solicit any employee or independent contractor of the Company, or Clients on behalf of any other businesses including your own.
Social Media
Due to the confidentiality agreements in place between you, the Company and the Client, please be advised that you cannot make mention by name or post photos or videos of any events on any social media sites. We require you to adhere to our confidentiality policies at all times.
In situations where we are allowed to post content about events online or on social media, permission to post must be granted by a designated Company representative or directly by the Client. Avoid any defamatory, offensive or derogatory content.
Cancellation Policy
If a technician hired by LMG is cancelled off of a project within 24 hours of their first call time, LMG will pay the amount equal to the first days’ call duration. If a technician hired by LMG is cancelled after they have already started work but before the end of the project, LMG will pay the amount equal to the next days’ call duration. Payment of any applicable fees will not apply in the event that a technician hired by LMG is removed from a show including, misconduct, failure to execute the expected scope of work or other negative circumstance without limitation.
Show Portal Access
Show Portal is what LMG uses to provide information about the upcoming events. The link to access Show Portal is included in your confirmation from TRC. If you have trouble accessing Show Portal, please let TRC know so they can take the appropriate steps. The email you sign up with Show Portal must match the one you receive confirmations from. If you do not use the same email, you will not be able to access Show Portal.
Warehouse Preps
If you are required to prep our show, there are one out of three warehouses that you will be prepping at.
LMG ORLANDO
2350 Investors Row, Orlando, FL 32837
LMG LAS VEGAS
7060 Windy St, Las Vegas, NV 89119
LMG NASHVILLE
5600 E Division St #104, Mt. Juliet, TN 37122
Additional Questions
If there is a Project Manager on the event and you have questions, please reach out to the PM and if you don’t have a PM on the event, please reach out to your AE for the show. They will be able to answer questions that cannot be found on Show Portal. If you need their contact, please reach out to TRC.
Remember
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- The use or possession of alcohol or illegal drugs during “on-call” hours or breaks is strictly prohibited.
- It is never acceptable to wear flip-flops or sandals, torn T-shirts, or torn jeans.
- Never wear apparel with logos from competitors of LMG, Inc., competitors of the Company, Client or competitors of the attendees.